1. Who We Are
Horse Saddle Shop FR is an online equestrian equipment retailer operating at horsesaddleshopfr.com. Our business address is 4427 Hill Dr, Valrico, FL 33596, United States. If you have any questions about this policy or how we handle your data, you can contact us at any time at info@horsesaddleshopfr.com.
1. Who We Are
Horse Saddle Shop FR is an online equestrian equipment retailer operating at horsesaddleshopfr.com. Our business address is 4427 Hill Dr, Valrico, FL 33596, United States. If you have any questions about this policy or how we handle your data, you can contact us at any time at info@horsesaddleshopfr.com.
2. What Information We Collect
We collect information about you in the following ways:
Information you provide directly to us:
- Full name
- Email address
- Billing and shipping address
- Phone number
- Payment information (processed securely through our payment provider — we do not store your full card details)
- Order history and purchase details
- Messages and enquiries submitted through our contact form or by email
- Account login credentials if you create an account on our website
Information collected automatically when you visit our website:
- IP address
- Browser type and version
- Device type (desktop, mobile, tablet)
- Operating system
- Pages visited and time spent on each page
- Referring website or search engine
- Clicks and interactions on our website
- Cookies and similar tracking technologies (see Section 7)
Information from third parties:
- If you connect a social media account or use a social login feature, we may receive basic profile information from that platform
- Payment processors may share transaction confirmation details with us
3. How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfill your orders:
- Process payments and confirm transactions
- Arrange shipping and delivery of your purchases
- Send order confirmations, shipping notifications, and tracking updates
- Handle returns, exchanges, and refunds
To communicate with you:
- Respond to your questions, enquiries, and support requests
- Send important updates about your order or account
- Notify you of changes to our policies or terms
To improve our website and services:
- Analyze how visitors use our website to improve navigation and content
- Identify and fix technical issues
- Develop new products and features based on customer behavior and feedback
For marketing purposes (only with your consent):
- Send promotional emails, newsletters, and special offers
- Notify you of new products, collections, or seasonal sales
- You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send
For legal and compliance purposes:
- Comply with applicable laws and regulations
- Prevent fraud, unauthorized transactions, and abuse
- Enforce our Terms and Conditions and other agreements
- Respond to legal requests from authorities where required
4. Legal Basis for Processing Your Data
We process your personal data on the following legal grounds:
- Contract: Processing is necessary to fulfill the order you have placed with us
- Legal obligation: We are required to retain certain records for tax and accounting purposes
- Legitimate interests: We may process data to prevent fraud, improve our services, and protect our business
- Consent: For marketing communications, we rely on your explicit consent, which you can withdraw at any time
5. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We only share your data in the following limited circumstances:
Service providers and partners:
- Shipping and logistics carriers (FedEx, UPS, DHL, USPS) — to deliver your orders
- Payment processors (such as Stripe or PayPal) — to securely process your transactions
- Email service providers — to send transactional and marketing emails
- Website hosting and technology providers — to operate and maintain our website
- Analytics providers (such as Google Analytics) — to understand how our website is used
All third-party service providers are contractually required to handle your data securely and only use it for the specific purpose for which it was shared.
Legal requirements: We may disclose your personal information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our customers.
Business transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner. We will notify you by email and update this policy if such a transfer occurs.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law. Specifically:
- Order and transaction records are retained for a minimum of 7 years for tax and accounting compliance
- Customer account information is retained for as long as your account remains active
- Marketing preferences and consent records are retained until you withdraw your consent
- Support and communication records are retained for up to 3 years
- Website analytics data is retained in aggregated, anonymized form
When your data is no longer needed, we securely delete or anonymize it.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. Cookies are small text files stored on your device when you visit our website.
We use the following types of cookies:
Essential cookies: Required for the website to function properly, including maintaining your shopping cart and login session. These cannot be disabled.
Analytics cookies: Used to collect information about how visitors use our website, such as which pages are visited most often. We use this data in aggregated form to improve our website. These cookies are set by providers such as Google Analytics.
Marketing cookies: Used to track your activity across websites and deliver relevant advertisements. These are only set with your consent.
Preference cookies: Used to remember your preferences such as language and currency settings.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information about cookies and how to manage them, visit www.allaboutcookies.org.
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to access: You have the right to request a copy of the personal information we hold about you.
Right to correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
Right to deletion: You have the right to request that we delete your personal data, subject to certain legal exceptions such as our obligation to retain financial records.
Right to restrict processing: You have the right to ask us to stop processing your data in certain circumstances.
Right to data portability: You have the right to receive a copy of your data in a structured, machine-readable format.
Right to object: You have the right to object to our processing of your data for marketing purposes at any time.
Right to withdraw consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of these rights, please contact us at info@horsesaddleshopfr.com. We will respond to all requests within 30 days. We may need to verify your identity before processing your request.
9. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, alteration, or disclosure. These measures include:
- SSL encryption on all pages of our website (HTTPS)
- Secure payment processing through PCI-compliant payment providers
- Restricted access to personal data within our organization on a need-to-know basis
- Regular review of our data security practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you as required by applicable law.
10. Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@horsesaddleshopfr.com and we will delete that information promptly.
11. Third-Party Links
Our website may contain links to third-party websites, social media platforms, or partner pages. This Privacy Policy applies only to horsesaddleshopfr.com. We are not responsible for the privacy practices of any third-party websites and encourage you to read their privacy policies before providing any personal information.
12. International Data Transfers
Our business is based in the United States. If you are located outside the United States, please be aware that your personal information will be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our website and placing an order, you consent to this transfer. We take appropriate safeguards to ensure your data is protected in accordance with this policy.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email. We encourage you to review this policy periodically to stay informed about how we protect your information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
📧 Email: info@horsesaddleshopfr.com 🌐 Website: horsesaddleshopfr.com/contact 📍 Address: 4427 Hill Dr, Valrico, FL 33596, United States 🕒 Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
We take all privacy concerns seriously and will respond to your enquiry within 2 business days.